Hi!

Here are the terms and conditions to be aware of when using this website, membervault.com/msnataliecharlotte.

I know you might be tempted to skip over these. Please read them as they set out your rights and obligations; it’s important to me that we’re both clear on all that follows.    

This website, membervault.com/msnataliecharlotte, is owned and operated by Natalie Charlotte, Ltd. If you have questions, please contact me, Natalie Charlotte, at msnataliecharlotte@gmail.com

These terms and conditions also apply to my:

Facebook business page facebook.com/rewiredwithnataliecharlotte

Instagram page instagram.com/unboxingwithnataliecharlotte

YouTube channel youtube.com/lifeunboxed

When you visit this website, use my services, or purchase my products, you agree that you’re over 18 and willing to be bound by these terms and conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms and conditions may be modified from time to time. Please re-visit regularly to ensure you’re aware of any changes.

If there’s any inconsistency between these terms and conditions and those specific terms of service, these terms and conditions are overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with US Consumer Protection Law.

CONTENT DISCLAIMER

On my website and social media platforms, I share my beliefs, ideas, practices, tools, processes, and business results. On my website and social media platforms, you’ll find my writing, videos and photographs.

I share elements of my life to show you my own experience as a therapist, a neurodivergent adult, and a parent. This content is provided to support your growth and regulation, and consequently your child’s. I also share this content to help you determine if you feel connected to me and my offerings. 

MY RIGHTS AND RESPONSIBILITIES

My intention is always to provide valuable information, but I cannot be responsible for how you choose to use the information.

Please know that the generalized information I provide on my website and social media platforms is never a substitute for individual therapy tailored to your needs and goals. My free content is not intended to help you work through complex issues.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

I often share information on my parenting and growth. These results reflect my experience and are provided for your inspiration. They are not a guarantee that you or anyone else will achieve the same results.

You may read client testimonials on my website or on social media. You may also read information on results achieved by those who have completed one of my programs. These testimonials and results are based on the experience of those people. Again, they are not a promise or guarantee that you or anyone else will achieve the same results.

While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for inaccuracy, incompleteness or error. If you find something that seems problematic, please let me know by contacting me at msnataliecharlotte@gmail.com.

At any time, I may modify the content provided on this website, my social media platforms or on my podcast, including altering or deleting it without notice.

The information I share reflects my beliefs at a given point in time. I’ve given myself permission to question things and change my mind (and I encourage you to grant yourself the same permission). I’m continually questioning my own beliefs and they’re always changing and evolving.

VISITOR RESPONSIBILITIES

You have full responsibility for you. It’s your responsibility to understand your current circumstances. You’re responsible for your safety, finances, mental and physical wellbeing, choices, and actions.

Tune into your desires and obtain the information you need to make choices that are right for you.

Do not act on my free content without first consulting appropriately qualified advisors who understand your situation and circumstances. Seek independent, professional advice specific to your situation and circumstances before making any major business or life changes.

You’re important. Take care of yourself.

DOWNLOADS

Paid or free downloads may sometimes be available via my website. While my team and I make every effort to ensure these downloads are safe, I’m not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please ensure you have protection against viruses and other malicious attacks that may occur.

EXTERNAL LINKS

There are links to external sites (e.g. Amazon, Spotify) on my website. I’m not responsible for any information provided on these sites, and the links are solely for your information. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified. Any relationship you enter into with them is at your own risk, and I am not a party to the transaction in any way.

My services and products disclaimer

There are many ways to work with me, and you can purchase my services and products through my website. These terms and conditions apply to all of my services and products unless alternative terms are explicitly stated.

I offer:

• Online programs

• Individual mentoring

My intention is to:

• Empower you to understand and accept yourself and your child

• Share my beliefs on a way of living that supports out of the box parents/caregivers and their children

• Create a space for accessible, easy, and profound therapeutic supplementary services that empower.

MY QUALIFICATIONS

I hold qualifications in piano performance and pedagogy and in occupational therapy. I am certified as both a piano teacher and a pediatric occupational therapist. 

As a thought leader, I’m deeply committed to my ongoing growth. I am constantly learning and expanding what I know and experience, and I intend to share this with you.

YOUR RESPONSIBILITY

I’m honored that you choose me to walk alongside you.

I see all that is possible for you and your child, but I can’t guarantee a particular outcome for you.

I’ll give you tools, frameworks and ideas and I’ll share my experience, but I can’t do the work for you.

You’re responsible for your:

• understanding of your family situation

• medical and alternative medical decisions

• work on yourself

• actions

• mental health

• self-care

• in-person and 1:1 therapy for you and your child

Doing the work is your responsibility. 

IMPORTANT INFORMATION

I openly share elements of my parenting, my experience as a parent of a neurodivergent child and as a neurodivergent adult. 

My intention, in sharing this information, is to show you how to connect with, understand, and accept your child on a level that allows you to support yourself and your child on the deepest level. 

I do not guarantee the neurological results you will achieve by working with me. Your results are dependent on a wide range of factors that are beyond my control (e.g. home environment, toxin exposure, gut health, chiropractic health, past experiences, external support, etc.)

You are responsible for the actions you choose to take (or not take) and the outcomes you achieve. I will always encourage you to see that when you are empowered, you have the knowledge to make a significant difference in your life.

I share information on my healthcare recommendations, but I am not a medical doctor. My services do not take the place of professional and independent advice from a medical professional.

Please seek advice from appropriately qualified medical professionals before making major health decisions.

Working with me is not therapy or a substitute for therapy. Although I am an occupational therapist, I am not qualified as a psychotherapist or any other kind of therapist. Further, my content is not intended to replace in-person occupational therapy services, but instead to add to it. 

Sometimes I talk about my own health, including mental health. I’m not a nutritionist, dietitian, naturopath or health professional. If you need support with your physical health, please see a doctor or appropriately qualified health professionals for advice.

My services and products are primarily intended to benefit parents and caregivers who are interested in supporting their regulation and their child’s to further the adult-child relationship.

Intellectual Property

COPYRIGHT

The content of this website, my social media platforms, and the content contained within my online groups and programs are all protected by copyright, with all rights reserved.

You may not copy or reproduce any part of my content without my written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You are welcome to share my website content or my publicly available social media content, but you must attribute the content to me and provide a link back to this website or my social media page.

If you are a participating in a membership group or an online program, content may be printed or downloaded to a local hard disk for your personal and non-commercial use only. You must not provide extracts of any content to anyone under any circumstances.

Payment Terms

FORMS OF PAYMENT

When you purchase via my website, you’ll make payments via PayPal or Stripe.

SECURITY POLICY

 All payments are made via reputable payment platforms. I never take, record, or store your credit card details.

PAYMENT TERMS

I don’t invoice my clients (though you will receive Tax Receipts). People pay me before they receive the service. 

PAYMENT PLANS

Payment plans are available on some of my offerings. My payment plans are subscription payments managed via PayPal or Stripe.

If you’re taking part in a program on a payment plan and cannot continue payments, you can cancel your payments via your customer dashboard, accessed via www.membervault.com/msnataliecharlotte. Your access to the content will end on the day that the next payment was due.

‘Forever access’ is a bonus that only comes with full payment. So, if you’re on a payment plan and need to cancel your payments before you’ve paid in full, please take the time to dive into the content delivered to date, before your access ends.

If you are taking part in a subscription-based program, such as a membership or mastermind, access to the content is provided based on a current subscription being active. To cancel the payments head to the ‘My Subscriptions’ section in your customer dashboard and cancel the subscription, then remove yourself from the group on the final day of the current paid period.

DELIVERY

All of my services are delivered online. The platforms I use to deliver my online services are Facebook, Zoom, Mailerlite, MemberVault and Voxer (a free voice-messaging app).

I run my live online courses and my membership group through Membervault and Zoom. When you purchase a live course or join my membership group, you’ll receive the link to the Zoom link and Memervault link via email.

All my programs are accessed via the Membervault platform. You access course content using your username and password. When you purchase a program, you’ll receive more information via email.

If you have any problems accessing the group of program, please contact my team at msnataliecharlotte@gmail.com.

Appointment Policies

If you can’t attend a scheduled one-on-one session with me, please let me know as soon as you can before our session. Let me know what’s happening and we’ll work it out together.

If I need to re-schedule our session, I’ll let you know and we’ll find a time that works for both of us. 

Refund Policy & Consumer Guarantees

My intention is that anyone who purchases from my business or enrolls in my programs, feels that they made a great choice.  

My mission is to create experiences that are filled with fulfilling and inspiring outcomes. 

My programs do not come with a guarantee of results, but they certainly come with a guarantee of quality. If you feel let down by any of my offerings, please reach out to me at msnataliescharlotte@gmail.com. 

I will refund your purchase in full if you are not satisfied with your experience. If you’ve enrolled in a subscription-based program, I will refund the amount you paid for your first-month trial if you’re unsatisfied with the offering.

If you have purchased an online program, access to the content will be removed on the same day that the refund is processed. I do not give permission for you to keep, save, record, store or share any of the program content for which you have received a refund.

If you have purchased a physical product, I may ask you to return the item for quality control purposes. If this happens, my team will provide the means to post it back and I’ll cover the shipping costs. 

If you’re taking part in a program on a payment plan and cannot continue payments, you can cancel the payments via the ‘My Subscription’ section in your customer dashboard accessed at www.membervault/nataliecharlotte.com. Access to the content will end on the day that the next payment was due. 

‘Forever access’ is a bonus that comes with full payment of the programs. So, if you’re on a payment plan and need to cancel your payments before you’ve paid in full, please take the time to dive into the content delivered to date before your access ends.

When things like this happen, the most important thing to me, is for you to walk away feeling that your entire experience with me and my team was a positive one. 

If you have any concerns or questions, please reach out to me directly at msnataliecharlotte@gmail.com. 

SUBSCRIPTION-BASED PROGRAMS

If you’ve joined a subscription-based program you can leave at any time by ending your recurring payment in your customer dashboard . To cancel the payments, go to the ‘My Subscriptions’ section at www.membervault.com/nataliecharlotte and end the subscription, then remove yourself from the group on the final day of the current paid period.

Access to the content is provided based on a current subscription being active.

I don’t provide refunds for change of mind on subscription-based programs. If you have completed your first month trial and are not satisfied with the offering, I will refund the amount you paid for your first month trial.

ORDER FULFILMENT POLICY

If you place an order for a physical product and it’s no longer available, a member of my team or I will contact you to resolve the issue.

MINOR PROBLEMS

We might occasionally encounter technical problems. If technology fails us (e.g. Zoom or a server is down), we’ll reschedule live sessions.

MAJOR PROBLEMS

A major problem is one that cannot be fixed or is too difficult to fix. It is something that would have prevented you purchasing the product or service if you had known about it in advance. When there is a major problem, you have the right to choose whether you would prefer to:

• Receive a refund: if you would like to receive a refund due to a major problem, you must contact me within 48 hours of purchasing the product or receiving the service.

• Seek compensation for the difference between the price paid and the value of the product or services actually provided: if you discover a major problem and wish to cancel your purchase after 48 hours, you must tell me as soon as you become aware of the major problem. We will determine whether you are entitled to a refund based on the nature of the problem and the time since purchase.

INVITATION TO DISCUSS PROBLEM

If you feel there’s a problem, please talk to me. Please get in touch within 7 days of receiving the product or service. Understanding your concerns is important to me, and I’d like to work with you to find a solution.

LIMITATION OF LIABILITY

I take my obligations under The US Consumer Law seriously and am keen to hear if you have any problems. However, if there is a problem, my liability is strictly limited to:

• Replacing the goods or providing the services again; or

• If I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

Respectful Communication

COMMENTS POLICY

All spaces run by my team and me are safe, inclusive, and welcoming. When commenting online, please be considerate of the energy you are bringing to the space.

 Comments will be deleted if they are rude or offensive, and you will be removed from the space.

I reserve the right to delete your comments and block you from interacting further with my business.

RESPONSIBLE ENGAGEMENT

All of my online programs and memberships are run from the MemberVault platform with and without Zoom for live sessions. 

THIRD PARTY CONTENT

Sometimes I collaborate with others or participate in online events.  I only work with people in this way when I feel a connection to them and their message. Content delivered by others on my social media platforms represents their opinion and I’m not responsible for their content.

Last revised: May 2022